Privacy Policy
Last updated: April 27, 2026
1. Introduction
This Privacy Policy explains how Zenavra (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
2. Personal Information We Collect
We may collect and process the following categories of personal data:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Account information (login details, if applicable)
- Order details and purchase history
- Device and usage data (IP address, browser type, pages visited)
We do not store or process payment card details directly. Payments are securely handled by Shopify Payments.
3. How We Collect Your Data
We collect personal data through:
- Direct interactions (e.g. when placing an order or creating an account)
- Automated technologies such as cookies and tracking tools
- Third-party services supporting our store operations
4. How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver orders (contractual necessity)
- To provide customer support (contractual necessity)
- To improve website functionality and performance (legitimate interest)
- To prevent fraud and ensure security (legitimate interest)
- To send marketing communications (consent, where applicable)
5. Sharing Your Information
We may share your data with trusted third parties strictly where necessary, including:
- Payment processing providers
- Analytics and marketing platforms such as:
- Google Analytics
- Meta
- TikTok
All third parties are required to process your data securely and in compliance with applicable laws.
6. International Data Transfers
Your data may be transferred and processed outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Equivalent legal protection mechanisms
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Retention periods are determined based on the type of data and legal obligations.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Object to processing
- Request data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with your local data protection authority (e.g. the UK Information Commissioner’s Office – ICO).
To exercise your rights, please use our Contact Us page.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure website functionality
- Analyse traffic
- Deliver personalised advertising
For full details, please refer to our Cookie Policy.
10. Children’s Privacy
Our website may be accessed by individuals under 18. However, we do not knowingly collect personal data from children without appropriate consent.
11. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no system is completely secure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
13. Contact
For any questions or requests regarding this policy, please visit our Contact Us page.
Terms of Service
Last updated: April 27, 2026
1. Overview
This website is operated by Zenavra. By accessing or purchasing from our store, you agree to be bound by these Terms of Service.
2. Use of the Website
By using our website, you agree that you will not:
- Use the website for any unlawful or fraudulent purpose
- Attempt to gain unauthorised access to our systems
- Use bots, scraping tools, or automated systems
- Reproduce, duplicate, copy, or resell any part of the service without permission
We reserve the right to suspend or terminate access if these terms are violated.
3. Products and Services
We reserve the right to:
- Modify or discontinue products at any time
- Limit quantities of any product
- Refuse service to anyone for any reason
Product descriptions and images are provided as accurately as possible, but we do not guarantee that all information is error-free.
4. Prices and Payment
All prices are listed in GBP (£).
We reserve the right to:
- Change prices at any time without prior notice
- Cancel or refuse orders in the event of pricing errors
Payments are processed securely via Shopify Payments. Orders may be cancelled if payment is declined, flagged as fraudulent, or not successfully completed.
5. Orders and Cancellation
Once an order has been placed and payment confirmed, it cannot be cancelled.
If you change your mind, you may request a return after receiving the product, in accordance with our Returns & Refunds Policy.
6. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
For full details regarding delivery times, costs, and conditions, please refer to our Shipping Policy page.
7. Returns and Refunds
Returns are accepted within 14 days of delivery, subject to our policy.
For full details, please refer to our Returns & Refunds page.
8. Limitation of Liability
To the fullest extent permitted by law, Zenavra shall not be liable for:
- Any misuse of products
- Any indirect, incidental, or consequential damages
- Any losses resulting from delays beyond our control
Our liability is strictly limited to the value of the product purchased.
9. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Zenavra and may not be used without permission.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.
13. Contact
For any questions regarding these Terms, please visit our Contact Us page.
Cookie Policy
Last updated: April 27, 2026
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience and allow websites to function properly.
2. How We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Improve performance and user experience
- Analyse website traffic
- Deliver relevant advertising
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core features such as:
- Shopping cart functionality
- Account login
- Security and fraud prevention
These cookies cannot be disabled.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website, allowing us to improve functionality and performance.
We use tools such as:
- Google Analytics
Marketing and Advertising Cookies
These cookies are used to deliver relevant ads and track the effectiveness of marketing campaigns.
We may use:
- Meta (Facebook Ads)
- TikTok
Functional Cookies
These cookies allow the website to remember your preferences and improve your experience.
4. Consent and Control
When you visit our website, you are presented with a cookie banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your preferences
You can update your cookie preferences at any time.
5. Managing Cookies
You can also control and delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. Cookie Duration
Cookies may be:
- Session cookies (deleted when you close your browser)
- Persistent cookies (stored for a set period or until manually deleted)
7. Third-Party Cookies
Some cookies may be set by third-party services integrated into our website. These providers have their own privacy and cookie policies.
8. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page.
9. Contact
For more information about how we use cookies, please visit our Contact Us page.