To request a return, you will need to follow a few steps, such as providing images of the product, stating the reason for the return, and supplying your contact details. The return must be made within the allowed period. For full details, please visit the Returns & Refunds section, where all necessary information is available.

The returns period is 14 days from the date of delivery. For more information, please visit the Returns & Refunds section.

We do not accept returns for the following items: made-to-order or personalised products, food items, perishable goods or those with a short shelf life, personal hygiene products, underwear and swimwear, digital content (such as music, films or e-books once access has begun), software, CDs, DVDs and video games that have been unsealed, newspapers and magazines, as well as items that cannot be returned after delivery due to hygiene reasons or because they have been inseparably mixed with other goods. For more details, please refer to the Returns & Refunds section.

If the return is requested within the 14-day period and complies with our policy, Zenavra will cover the return shipping costs. After this period, the return shipping cost becomes the responsibility of the customer. For more information, please refer to the Returns & Refunds section.

Refunds are processed within 5 to 28 working days after the return has been approved. For more details, please visit the Returns & Refunds section.

If your item arrives damaged or faulty, you should initiate a return request, clearly describing the issue and providing images as evidence. Each case will be reviewed by our team. We are not responsible for damage caused after delivery due to misuse by the customer. For more information, please refer to the Returns & Refunds section.

Yes, sale items can be returned. The refund amount will correspond exactly to the price paid at the time of purchase, regardless of any subsequent price changes. For more details, please refer to the Returns & Refunds section.