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Woman's Fashion
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Home & Living
If you need assistance, our support team is ready to help you as efficiently as possible.
The best way to contact us is through our Contact Form, as it allows us to process your request faster and more accurately.
If you do not receive a response or require further assistance, you may also contact us via email at zenavra@gmail.com. To help speed up the process, we recommend using a clear subject line in capital letters (for example: “ORDER ISSUE” or “ACCOUNT SUPPORT”).
When submitting your request (via form or email), please:
The more details you provide, the faster we can review and resolve your request.
Support Hours:Monday to Friday, from 10:00 to 18:00
All messages are handled in order of receipt during business hours.
All orders are processed within 1 to 3 working days after payment confirmation. During peak periods, processing times may be slightly extended.
Delivery times are estimates and may vary depending on location and logistical factors.
Shipping costs are calculated automatically at checkout, based on the delivery address and order details.
Once your order has been dispatched, you will receive an email with your tracking number. You can also track your order directly through your account on our website.
We deliver across the United Kingdom and to selected European countries. If your country is not available at checkout, please contact our support team.
In some cases, orders containing multiple items may be shipped separately depending on stock availability.
While we strive to meet all delivery estimates, factors such as weather conditions, high demand, or logistical issues may occasionally cause delays.
We offer a 14-day return policy from the date of delivery.
For more details, please refer to our Returns & Refunds page.
Click to access returns and request your refund.
You may request a return within 14 days from the date of delivery. Requests made after this period will not be accepted.
To be eligible:
A proof of purchase may be required.
We do not accept returns for:
Partial refunds may be granted in certain situations:
To initiate a return, please use the return request form available on our website. You will be required to provide:
Further instructions will be provided after your request is reviewed.
Once your return has been received and inspected:
If you have not received your refund:
If the issue persists, please contact us via the Contact Us page.
If your item arrives faulty or damaged:
Each case will be reviewed individually. Items damaged due to misuse are not eligible.
We only replace items if they are defective or damaged. For other cases, we recommend returning the item and placing a new order.
You can create an account either before or during checkout. Certain personal details are required to process your order and ensure successful delivery.
Once your purchase has been confirmed, you will receive an email with your order details and payment confirmation. You can also track your order status directly on our website.
Once an order has been placed, it cannot be changed or cancelled. However, if you change your mind, you may return the item within the specified period and receive a refund.
Discount codes may be subject to specific conditions and may be limited to selected customers. To use one, simply enter the code in the designated field at checkout. The system will automatically verify whether the conditions for use have been met.
Only one promotional code can be used per order, except in specific cases. Discount codes and free delivery codes may, in some cases, be applied to sale items.
We accept credit and debit cards, as well as digital wallets such as Apple Pay, Google Pay and Shop Pay. We also support local payment methods including Bancontact and iDEAL.
Our website is secured with SSL certification, ensuring the protection of our customers’ data. In addition, our payment system uses advanced encryption technologies to safeguard all financial information, preventing fraud and unauthorised access.
Delivery within the United Kingdom typically ranges from £1.99 to £3.99, depending on your location. We recommend checking the exact cost at checkout. For other European countries, delivery fees are calculated based on the destination.
We deliver across the United Kingdom. We also offer shipping to other European countries.
You can track your order through your account area on our website. In addition, we send email updates at each stage, from order confirmation through to delivery.
It is not possible to change the delivery address once the order has been confirmed. We recommend checking all details carefully before completing your purchase.
To request a return, you will need to follow a few steps, such as providing images of the product, stating the reason for the return, and supplying your contact details. The return must be made within the allowed period. For full details, please visit the Returns & Refunds section, where all necessary information is available.
The returns period is 14 days from the date of delivery. For more information, please visit the Returns & Refunds section.
We do not accept returns for the following items: made-to-order or personalised products, food items, perishable goods or those with a short shelf life, personal hygiene products, underwear and swimwear, digital content (such as music, films or e-books once access has begun), software, CDs, DVDs and video games that have been unsealed, newspapers and magazines, as well as items that cannot be returned after delivery due to hygiene reasons or because they have been inseparably mixed with other goods. For more details, please refer to the Returns & Refunds section.
If the return is requested within the 14-day period and complies with our policy, Zenavra will cover the return shipping costs. After this period, the return shipping cost becomes the responsibility of the customer. For more information, please refer to the Returns & Refunds section.
Refunds are processed within 5 to 28 working days after the return has been approved. For more details, please visit the Returns & Refunds section.
If your item arrives damaged or faulty, you should initiate a return request, clearly describing the issue and providing images as evidence. Each case will be reviewed by our team. We are not responsible for damage caused after delivery due to misuse by the customer. For more information, please refer to the Returns & Refunds section.
Yes, sale items can be returned. The refund amount will correspond exactly to the price paid at the time of purchase, regardless of any subsequent price changes. For more details, please refer to the Returns & Refunds section.
You can contact our customer support team via email at zenavra@gmail.com. We recommend using a clear subject line in capital letters (e.g. “ACCOUNT ISSUE”). At the beginning of your message, please include your full name, contact phone number, and email address (these should match the details used on your account). Then, describe your issue as clearly as possible so we can assist you promptly.
Our customer support is available Monday to Friday, from 10:00 to 18:00.
FAQ
Last updated: April 27, 2026
This Privacy Policy explains how Zenavra (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
We may collect and process the following categories of personal data:
We do not store or process payment card details directly. Payments are securely handled by Shopify Payments.
We collect personal data through:
We use your personal data for the following purposes:
We may share your data with trusted third parties strictly where necessary, including:
All third parties are required to process your data securely and in compliance with applicable laws.
Your data may be transferred and processed outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as:
We retain personal data only for as long as necessary to:
Retention periods are determined based on the type of data and legal obligations.
Under applicable data protection laws, you have the right to:
You also have the right to lodge a complaint with your local data protection authority (e.g. the UK Information Commissioner’s Office – ICO).
To exercise your rights, please use our Contact Us page.
We use cookies and similar technologies to:
For full details, please refer to our Cookie Policy.
Our website may be accessed by individuals under 18. However, we do not knowingly collect personal data from children without appropriate consent.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no system is completely secure.
We may update this Privacy Policy from time to time. Updates will be posted on this page.
For any questions or requests regarding this policy, please visit our Contact Us page.
This website is operated by Zenavra. By accessing or purchasing from our store, you agree to be bound by these Terms of Service.
By using our website, you agree that you will not:
We reserve the right to suspend or terminate access if these terms are violated.
We reserve the right to:
Product descriptions and images are provided as accurately as possible, but we do not guarantee that all information is error-free.
All prices are listed in GBP (£).
Payments are processed securely via Shopify Payments. Orders may be cancelled if payment is declined, flagged as fraudulent, or not successfully completed.
Once an order has been placed and payment confirmed, it cannot be cancelled.
If you change your mind, you may request a return after receiving the product, in accordance with our Returns & Refunds Policy.
Shipping and delivery are subject to our Shipping Policy.
For full details regarding delivery times, costs, and conditions, please refer to our Shipping Policy page.
Returns are accepted within 14 days of delivery, subject to our policy.
For full details, please refer to our Returns & Refunds page.
To the fullest extent permitted by law, Zenavra shall not be liable for:
Our liability is strictly limited to the value of the product purchased.
All content on this website, including text, images, logos, and design, is the property of Zenavra and may not be used without permission.
Your personal information is handled in accordance with our Privacy Policy.
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.
For any questions regarding these Terms, please visit our Contact Us page.
Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience and allow websites to function properly.
We use cookies to:
These cookies are necessary for the website to function properly. They enable core features such as:
These cookies cannot be disabled.
These cookies help us understand how visitors interact with our website, allowing us to improve functionality and performance.
We use tools such as:
These cookies are used to deliver relevant ads and track the effectiveness of marketing campaigns.
We may use:
These cookies allow the website to remember your preferences and improve your experience.
When you visit our website, you are presented with a cookie banner that allows you to:
You can update your cookie preferences at any time.
You can also control and delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Cookies may be:
Some cookies may be set by third-party services integrated into our website. These providers have their own privacy and cookie policies.
We may update this Cookie Policy from time to time. Any changes will be posted on this page.
For more information about how we use cookies, please visit our Contact Us page.
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